ox999 Privacy Policy — Your Information Is Our Responsibility

Introduction Overview and Applicability

ox999 ("we", "us", or "the platform") is a trusted online betting and casino service provider in Bangladesh. When you use the ox999 website, mobile site, or any related services, you agree to the terms of this privacy policy.

The purpose of this privacy policy is to clearly inform you what kind of information ox999 collects, how it is used, and what steps we take to protect your information. We give the highest importance to your privacy and keep your information secure using SSL encryption technology.

1 What Information We Collect

When registering and using services on the ox999 platform, we may collect the following types of information:

1.1 Information You Provide Directly

When you create an account, make a deposit, or contact us, the information you provide yourself:

• Full name and date of birth (for age verification)
• Email address
• Username and password (stored in encrypted form)
• Mobile number
• Identity verification documents (national ID card, passport, or driving licence)
• Payment information — such as bKash, Nagad, Rocket, or Upay numbers

1.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Session time, login history, and activity logs
• Information obtained through cookies and similar tracking technologies
• Which pages you visited on the site and how long you stayed

1.3 Information Received from Third Parties

In some cases we may use trusted third-party services for identity verification or fraud prevention. In such cases, only the minimum necessary information is exchanged.

2 How and Why Your Information Is Used

ox999 uses collected information only for lawful and specific purposes. We never collect or use information unnecessarily.

2.1 Service Operation and Improvement

• Creating, managing, and securing your account
• Processing deposits, withdrawals, and transactions (bKash, Nagad, Rocket, Upay, and bank transfer)
• Providing gaming and betting services and maintaining history
• Managing bonuses and promotional offers
• Improving platform performance and user experience

2.2 Legal Obligations and Protection

• Age verification — only those aged 21 or above may use the services
• Anti-money laundering (AML) compliance and fraud detection
• Implementing responsible gaming policy
• Complying with applicable laws and regulations

2.3 Communication and Support

• Resolving your issues through 24/7 live chat support
• Sending important account-related notifications by email
• Informing you of system updates, security alerts, and policy changes

3 When and With Whom Information May Be Shared

ox999 may share your information with third parties in the following limited circumstances. In each case, strict data protection standards are maintained.

3.1 Service Provider Partners

Minimum necessary information may be shared with selected partners for essential tasks such as payment processing (bKash, Nagad, Rocket, Upay), technology services, and identity verification. These partners operate under strict confidentiality agreements.

3.2 Legal Obligations

We may be required to provide information to satisfy a court order, a lawful request from a government authority, or the requirements of applicable law. In such cases we always provide only the minimum necessary information.

3.3 Security and Fraud Prevention

Information may be shared as needed to protect platform security, detect fraud, or prevent money laundering.

3.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may also be transferred. In such circumstances you will be notified in advance.

4 What Cookies Are and How We Use Them

A cookie is a small data file stored in your browser or device. The ox999 platform uses various types of cookies to improve your experience.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — such as maintaining login sessions, security verification, and remembering basic preferences. Without these cookies the site will not work properly.

4.2 Analytical Cookies

We want to understand how users use our site — which pages are visited most, where issues occur, and so on. This information is used to improve service quality.

4.3 Preference Cookies

These cookies are used to remember your language, display settings, and similar preferences, so you do not have to configure them again each time.

5 How We Keep Your Information Secure

ox999 takes industry-standard technical and organisational measures to keep your personal information secure. Our security framework is regularly reviewed and updated.

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept
• Access Control: Only authorised staff are granted access to the information they need
• Regular Security Audits: Periodic audits are conducted to identify system vulnerabilities
• Data Backup: Information is stored in a secure and backed-up environment
• Transaction Monitoring: Unusual transactions are automatically detected and reviewed

Please note that no method on the internet is one hundred percent secure. Use a strong password for your account and do not share it with anyone.

6 How Long Information Is Retained

ox999 retains your information only for as long as it is necessary or legally required.

• Active account information: For as long as your account is active and for the period necessary to provide services
• Closed account information: For as long as required to meet legal, regulatory, or transaction-related obligations
• Transaction records: For the period prescribed by financial regulatory requirements
• Cookie and session data: Short-term session cookies are deleted when the browser is closed; long-term cookies have a defined expiry period

Once the required retention period has ended, we take steps to securely delete or anonymise your information.

7 Your Rights Regarding Your Information

As a user of ox999, you have certain important rights regarding your personal information. We respect these rights and endeavour to fulfil your requests within a reasonable time.

7.1 Right to Access

You can find out what information we hold about you, how it is being used, and with whom it has been shared.

7.2 Right to Rectification

If your account contains incorrect or incomplete information, you can request that it be corrected.

7.3 Right to Request Deletion

In certain circumstances you can request that your information be deleted. However, if there are legal obligations, some information may need to be retained for a set period.

7.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing.

7.5 Data Portability

Where applicable, you can request your information in a structured, machine-readable format.

8 Privacy of Children and Minors

All services at ox999 are strictly for those aged 21 or above only. We do not knowingly collect any personal information from minors.

Age verification steps are taken at registration. If we are informed that a minor's information has been collected for any reason, we will immediately close the relevant account and take steps to delete the information.

If a parent or guardian believes their child has registered on ox999, please contact our support team right away.

9 International Transfer of Data

ox999's server infrastructure may be located outside Bangladesh. As a result, your information may be transferred and processed internationally.

For such transfers, we ensure that the receiving party complies with appropriate data protection standards. We keep these transfers secure using standard contractual arrangements and technical safeguards.

By using this platform, you are considered to have consented to such international transfers.

10 Changes to This Privacy Policy

We may update this privacy policy as technology, law, or business operations change. In the event of any changes:

• The revised policy will be published on the website with the date of update
• A notification may be sent by email for significant changes
• Continuing to use the platform after changes means you accept the new policy

We therefore recommend that you visit this page regularly.

11 Other Important Policies

Alongside this privacy policy, ox999 has several other important policies that you should be aware of. Together, these documents give a complete picture of the relationship between you and us:

• Terms & Conditions — General terms of service use, bonus rules, and user responsibilities
• Responsible Gaming — Information on healthy gaming habits and support
• About Us — ox999's introduction, goals, and values
• FAQ — Common questions and answers